Poor Telkom Service

Poor service. My fibre contract was coming to an end on 5/11/2020. On 7/10/2020 I communicated with an agent to confirm about cancellation. I was told that there is no longer a 30 day notice period and that self-service system had problems. I must communicate with them again on 5/11/2020 to end the contract as it would continue on a month to month if not cancelled (I have proof).

Surprise on 5/11/2020 when I communicated to cancel, I was told the 30 day notice period is back in play and that it will only be finalised on 5/12/2020. Was also told that If I cancelled, I may incur a fine. I now have to wait a whole month and pay for a service that is just pathetic. They are unprofessional and simply disorganised.