Poor Telkom Service

Telkom mobile contact centre is so bad.

Firstly I paid my monthly premium for a contract sim only. Only to find out that once my minutes and data are up for the month. The bill continues and I am charged at an exponential rate. Without anybody tell me that will happen. As I thought my data and minutes will just be done once I finished the allocated amount I am PAYING for.

I called the contact centre today. Only to be alerted now of this credit charge post data and minutes usage. I then asked to escalate the call. I was transferred to the retentions department. Someone clearly answered the call and music was playing in the background trying to mimic that I was still waiting for an agent. I was then placed on silent hold for quite a few minutes until I hung up.

Really disappointed in Telkom as I have been a loyal customer for so many years. I definitely plan on cancelling soon.