Poor Telkom Service

I am really disgusted in the poor delivery of service from the Telkom Call centre team. It seems as though their front office teams who are not in management roles come to work just to earn a salary and really don't know the significance in terms of client retention. No matter which department you deal with its the same script just a different cast. It took Telkom over 3 months to transfer my line and so i was not able to work for all this time. I had to contact senior management to resolve the issue which literally took a week to address. In the meantime Telkom has to refund me an amount of R2003 for overcharged services. Its over a month and a good few calls several reference numbers and several in-store visits and my money not refunded. What does one have to do to get the service one rightfully deserves. Does one have to escalate the matter to the relevant authorities to ensure that the Consumer Act, the Communications Act and the Competitions Act is comp**** with. Telkom certainly is not a responsible corporate citizen and if they did not hold the monopoly in the industry they practice i would have been a totally dis-engaged client and would have lost my business a long time ago. I suppose this is the general culture when it comes to SOE's in South Africa.