Poor Telkom service

After two years of good customer services and poor nertwork which i tolerated until it gets better, today if were to be asked to rate telkom i was going to give it 0 rating. On 21st of november 2018, i was streaming youtube at 360p and less. I had music lit data, 25gb of video lit, more than R260 airtime and more than 1gb of once of data. Instead of telkom to deduct on my video lit it went to my music lit data then once off data and airtime. I reported the matter and was given case number and assuarence that in 72hours which lapsed on 23rd of november the case would be resolved. When i called on friday 23rd i was told its 72hours of working hours not days which again lapsed today. Am told am in a que which i see as a delay tactic. Every month i recharge with between R300 to R600. Never will i do that again rather pay more for better service with vodacom than cheap service. I Have more than 13 years with vodacom no single problem. Thank you