1 reviews | Active since Mar 2017

22 Jun 2018, 09:39

Poor Telkom Service

On 31 May 2018 I went into a contract with Telkom For a Wireless Business line. Since the beginning I've been having connectivity problems where the signal is dipping and i loose connectivity with my customers. I've logged five calls so far where the first call i was told to go back to the Telkom store as the GPS Coordinates was wrong. I went to the Telkom store and they changed the GPS Coordinates. Still the problem exist. Three of the other calls logged was closed without sorting my problem. The last call i was phoned by a gentlemen who told me he is phoning me on this number and that there is no problem with it. While i've been speaking to him the signal was dipping continuously but the call was not lost. I indicated this to him but he insisted that there is no problem. I warn everyone to not go with a wireless Telkom line as if there is no or low signal you will not get helped. I requested a cancellation of this line and that they install a land line and was referred to their Telkom site. I've registered on the App but my account details is not showing.

What a frustration dealing with Telkom. I was warned but did not listen.

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Replies (1)
Telkom
Telkom's reply05 Jul 2018, 14:45
Official

Hi anneke-britz

Thank you for contacting us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We do apologize for any inconvenience caused to you and for late response.

Your reference number is:AI***

Regards

Luleka

Telkom Social Media

Best regards,