Poor Telkom Service

Our landlines became faulty on 6 June apparently due to ****** cable, and after 2 weeks no progress has been made. Apparently new cables have to be ordered? Surely in SA they should know cable will get ****** and they should keep stock. For 2 weeks now we have been hearing the same story. We have a business to run and this is affecting not only our landline but also our internet connection. Therefore we have no access to emails and cant send out invoices to our customers, so will probably not receive payments this month. Will Telkom cover the loss of income and pay our employees salaries?