Poor Telkom service.

On Saturday May 5th I logged a call MWeb (they manage my phone line) to inform them my telephone line was down and I had very slow internet. The detected excessive noise on the line and logged a call with Telkom. On Thursday 10 May I received a call from a Telkom technician enquiring if anyone was at home - I said I would be home after 2PM and he would be there - no one ever arrived. I again contacted MWeb and there there records showed the fault had been assigned to a technician. I contacted by MWeb ro say Telkom say they are unable to get hold of me - no one has tried. It is now almost 2 weeks that I have had no service.