POOR TELKOM SERVICE

Since march 26th i have been having endless issues with telkom . I have requested for a line relocation n its now 6th april n my line hasn't been relocated. Everyday since march 26th i have been phoning n the consultants are either too dumb to understand they keep on putting the wrong address then the order is locked then theyll capture n send ref no which i havent received to date. I phoned on March 28 n 29th they kept on cutting my call n apparently systems were down . I paid in full for april but i have no internet / wifi... so please can someone please assist. Since this is becoming highly aggravating .