Poor Telkom Service

For the past five months I have been struggling to get my WiFi Router fixed or to access the connectivity! On 24 November 2017, I upgraded my Telkom router contract (online) which I had taken up in January 2013. The LTE router was delivered around the first week of December and unfortunately there was no network connection.

Long story short, i have been calling the Call Centre / Customer Service / Online Upgrades at least once every two weeks to try and resolve the matter but 5 months later i'm told there's no record for my calls or queries in the system! Mind you, i have been paying my contract on time for the past five months without WiFi Connectivity and on top of that some Telkom employees stole airtime / data from my account whilst the router was in Telkom's possession.