Poor Telkom Service

It's been 5 days now since my contract subscriptions have been suspended. My payments are up to date since their February debit, their system is behind and I'm the one our of pocket as I have to buy expensive data now. Yesterday I went to the store and on a call with accounts department they said it'll take up to 5 hours to rectify this. It's been over 12 hours and here I am complaining.

They ignore my cries on twitter, where I've even given them my contact number and account details. I've even spent so much money on hold waiting for help on their customer care number with no luck. Basically all my efforts to help them correct their mistake is costing me heavily....

Theb after all that, I'll probably just get a verbal apology and business continues as usual because they didn't lose any money!