Poor Telkom LTE Wi-Fi Internet

I've been having challenges with my Telkom internet connection for over two weeks. I reported this, and I was given a case number. Ever since then, nothing has happened, whenever I make a follow-up, I'm told the matter is with the technicians, and they will contact me soon, which is a lie. Telkom service is very poor and they will deduct money from you regardless of whether their network is working or not. Stay away