Poor Telkom customer services

I have billing issues with Telkom, and their consultants cannot help with this matter.

I went to a telkom store to update my banking details and also debit order date to 25 of every month.

But then on 15 July, Telkom debited my account, i had to reserve the order because that was not my debit order date, then on the day they were supposed to debit my account as per agreement they did not do so, then i had to pay the account via EFT. on the 31 july 2019 they put through debit orders which werent supposed to go through on the first place.

They keep charging an extra R200 for unpaid debit order, but they are the ones at fault and they keep debiting on the wrong date.

The call center agent told me if my account is in areas they can debit my account on any day . which means i will always have to be charged extra R200 every because of this.

Should Telkom kept to our agreement date of debit orders this whole mess with accounts would not be happening. It looks like this is a **** to keep over charging people on their account. I am not happy with this at all.