Poor Telkom customer service regarding fiber upgrade.

I have been trying for more than 3 weeks now to find out if I can upgrade my existing Telkom LTE line to fiber. My current account number with Telkom is *** and my ID No. is ***. I would like to know if the fiber cables that have recently been installed in Butler street, West Acress Nelspruit is active. Telkom is not responding to any of the e-mails that I have send through to their customer care. It is clear that Telkom is not interested to give me feedback so I consider my existing contract as cancelled and I am going to approach another fiber service provider.