Poor Telkom customer service

I recently bought a new router and confirmed with the Telkom call centre that I've configured it correctly. It didn't puck up any internet connection. I've logged 4 faults since then and all I get are sms's telling me the fault has been fixed or we acknowledge the request to cancel the fault, which I haven't done. No technician has been to my house to check out the problem either. Has this happened to anyone else in the Kimberley area? It ticks me off, because I'm paying for something I can't use.