Poor telkom customer service

very bad customer service, spoke to Sandile Phuti, I only needed to add caps to my two contracts, while busy with the second contract cap he advised the server was down/ slow. After having me hold for five minutes, i then requested to speak to a tl, i was then placed on hold for 10 min before being told the teamleader is busy with an escalation and was told to hold again. I refused to hold and he said he needed the teamleaders permission for a call back request which was pathetic. the teamleader which was unavailable, name is Toni venter, the total call time was 35 min @14:21 on 06/07/2018. For a simple request, unacceptable