POOR TELKOM CANCELLATION SERVICE

On the 20th of June I switched over to Telkom LTE. On the 26th of June I informed the service provider DSL Telecom that the LTE coverage in my area is terrible and I wish to cancel as I have logged several calls with the support desk to try and support. I went onto Telkom Self Service and requested cancellation ( Number *** : ***). I called Telkom that week and spoke to a consultant that informed me that they have sent it to the engineers and they will call me within 2-3 days to try and resolve the problem, and if not, they will cancel without me incurring any penalties, as I have cancelled the service in less than 7 working days. The following week, on the 27th of June I called Telkom again, after several attempts I managed to get through. The consultant informed me that the matter was sent to the cancellations department and they will process the request without any penalties. They will also get in contact with me to arrange for a courier to collect the LTE Router. In July I made several attempts to contact Telkom as I have not received any feedback from them (since June, I have not used the LTE router, or data on the sim). Tonight (5 August a debit order of R***x went off for the LTE services, and I noted on the Telkom self-service that I owe Telkom more than R2000. I do still have my Telkom ADSL line rental that gets debited every month. Can this matter be resolved asap as I will continue to reverse the debit order until the matter is resolved...I am not authorizing any further Telkom debit orders for LTE services, or paying any penalties as the consultant informed me I won’t be charged any penalties...please go back on the telephonic recordings. Thanks