Poor Telkom ADSL Service

I have been waiting for a week and a half for Telkom to sort out an issue with my ADSL. Having the issue "escalated" does nothing as they still cannot tell you when a technician will come out. For someone working from home during lockdown this is a serious issue. If I could give them a zero rating I would. Expecting that my fibre application I did 2 days ago through a different provider will be in and running before Telkom arrives