1 reviews | Active since Aug 2014
Poor Telesales by Telkom
I bough a promotion from Telkom which included a LTE WIFI router with double data 10 G x10 G nite and 10 G x10 G anytime . The package was advertised for R269.00 inclusive. With the activation of the sim, and amount of R269.00 was debited from my account. When I phoned the call centre, I was informed to phone in again to cap the data fixed as indicated. When I received my first invoice, I was billed R435.24 (according to me I was supposed to only pay R269.00) which I have queried telephonically with Jessica on 16 August 2018. She explained my billing to which I was not happy with. According to Jessica my next invoicing will be R359.00 and this is not what was agreed to telephonicially. I am only suppose to R269.00 per month as per the promotion. Could this please be corrected and I be refunded as per the agreement.
Good day Jabriel
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Charl
Telkom Social Media Team
Good day Jabriel
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Charl
Telkom Social Media Team
