JS
Jabriel S

1 reviews | Active since Aug 2014

16 Aug 2018, 11:03

Poor Telesales by Telkom

I bough a promotion from Telkom which included a LTE WIFI router with double data 10 G x10 G nite and 10 G x10 G anytime . The package was advertised for R269.00 inclusive. With the activation of the sim, and amount of R269.00 was debited from my account. When I phoned the call centre, I was informed to phone in again to cap the data fixed as indicated. When I received my first invoice, I was billed R435.24 (according to me I was supposed to only pay R269.00) which I have queried telephonically with Jessica on 16 August 2018. She explained my billing to which I was not happy with. According to Jessica my next invoicing will be R359.00 and this is not what was agreed to telephonicially. I am only suppose to R269.00 per month as per the promotion. Could this please be corrected and I be refunded as per the agreement.

0
Replies (2)
Telkom
Telkom's reply21 Aug 2018, 13:54
Official

Good day Jabriel

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.

We apologise for any inconvenience caused.

Kind regards,

Charl
Telkom Social Media Team

JS
Jabriel S's update03 Sept 2018, 09:35
Reviewer Update
To date I am still awaiting feedback from Telkom whether my contract has been sorted according to my initial complaint. Since 21 August 2018 there was no response from Telkom.