1 reviews | Active since Jun 2017
Poor technical support service
Dear Telkom
Every 3-4 months my landline and internet is down. I understand that things happen But my problem is with your customer service.
HOW do you expect me to call your technical call centre when my landline and Internet is down at home???? Do you expect me to call from my cellphone and hold for 15mins to have the call answered?
2ndly, I would appreciate some sort of explanation for the break in service.
3rdly, every time this happens I need to call your billing department to get a refund. This is complete Nonsense!!! Why must I call you to refund me for a service that I didn't get???
4th, Please get another way to log calls to Telkom. Via a mobile App or sms or whatsapp or something.... We are not living in the stone age!!! I don't want to have to GO into a store every time there is a problem with my Telkom line.
I logged Ref # ********** 8 LAst Saturday and TODAY I logged another call REF # ********** 6
Can you sort this out please?
Good day Aleclaw
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Gerard
Telkom Social Media Team
Best regards,
Good day Aleclaw
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Gerard
Telkom Social Media Team
Best regards,
Good day Aleclaw
Records reflect that the service was down due to cable theft, a fieldsman has been assigned and is working with the cable ops team , the estimated commitment date is scheduled for today 25 May 2018 .
kind regards
Gerard
Telkom Social Media Team
Best regards,
Good day Aleclaw
Records reflect that the service was down due to cable theft, a fieldsman has been assigned and is working with the cable ops team , the estimated commitment date is scheduled for today 25 May 2018 .
kind regards
Gerard
Telkom Social Media Team
Best regards,
Good day Aleclaw,
Thank you for making contact with us.
Telkom has decided not to replace the ****** cables, and an alternatives service will be offered.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Good day Aleclaw,
Thank you for making contact with us.
Telkom has decided not to replace the ****** cables, and an alternatives service will be offered.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,