Poor technical support on ADSL line

My ADSL cable was damaged due to bad weather. The fault was reported to Telkom on 02 June 2015. To date I am still waiting on a response from Telkom. I phoned them 3 times this week to follow up on the outstanding matter and it is one excuse after the other. I explained that this is a business line and we currently have intermittent service on the ADSL line. I also insisted to speak to one of the team leaders (Ibi), he was not very helpful. He promised to escalate the matter and it is a day later again. I phoned Telkom this afternoon and confirmed that the matter is still with a technician and no action is taken except for an email being sent to the technician.