ML
Michael L
1 reviews | Active since Apr 2017
12 Apr 2017, 16:58
Poor Technical support
<p>After 8 years with the same telephone connection I still have the same fault ! An intermittent line that works occasionally that I still have to pay for every month. Why do we have to tolerate such poor service from the one and only landline provider in the Country ? Yet again Ive had to log a technical fault and again I wait for more than 2 weeks for any response. How does one actually get any service from Telkom, can anyone tell me ?</p>
Helpful (0)
Replies (4)0
Replies (4)ML
Michael L's updateReviewer Update
12 Apr 2017, 17:07If anyone from Telkom ever reads this post, please could you wake your colleagues in Nelspruit office up, Id like them to take a look at ***.
ML
Michael L's update12 Apr 2017, 17:07
Reviewer Update
If anyone from Telkom ever reads this post, please could you wake your colleagues in Nelspruit office up, Id like them to take a look at ***.
Telkom's replyOfficial
13 Apr 2017, 11:20Hello MySoapbox
The fault is currently assigned to a technician.
A escalation has been sent to the technician and his manager for urgent assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply13 Apr 2017, 11:20
Official
Hello MySoapbox
The fault is currently assigned to a technician.
A escalation has been sent to the technician and his manager for urgent assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
ML
Michael L's updateReviewer Update
13 Apr 2017, 12:39Telkom Social Media Team.....what a poor show....No apologies or anything ???? (and Im still going to get my bill at the end of the month to pay for this ****py service)
Noleen, at this point Id like to say thank you but its probably premature because I wont get service for at least a few more weeks.
I have to ask why it takes having to post on social media before one gets any response from Telkom.
I would like to think that your role here is to apologise to your clients and assure them of your attention and service and that this will not happen again !!
ML
Michael L's update13 Apr 2017, 12:39
Reviewer Update
Telkom Social Media Team.....what a poor show....No apologies or anything ???? (and Im still going to get my bill at the end of the month to pay for this ****py service)
Noleen, at this point Id like to say thank you but its probably premature because I wont get service for at least a few more weeks.
I have to ask why it takes having to post on social media before one gets any response from Telkom.
I would like to think that your role here is to apologise to your clients and assure them of your attention and service and that this will not happen again !!
ML
Michael L's updateReviewer Update
17 Apr 2017, 09:244 days later after Im told this problem was escalated.....what an absolute joke....the POOR service continues..... ! I have not even had as much as an sms or a phonecall from anyone at Telkom, so much for this escalation ?
Judging by all the posts here on HelloPeter it would appear that Telkom has a strong reputation for not giving a damn about their clients !
ML
Michael L's update17 Apr 2017, 09:24
Reviewer Update
4 days later after Im told this problem was escalated.....what an absolute joke....the POOR service continues..... ! I have not even had as much as an sms or a phonecall from anyone at Telkom, so much for this escalation ?
Judging by all the posts here on HelloPeter it would appear that Telkom has a strong reputation for not giving a damn about their clients !