Poor technical support
<p>For the last 4 weeks we've been sitting with no adsl lines we have reported the problem and everytime they respond with its been logged after an escalation was done they gave us a date and they couldnt even hold to the dates deadline the call centres tries to help us every time we call but none of them are able to reach the technitian hes apparently in our area every time they can reach him and he will get to us and phone us as soon as he starts with our lines. We have not received a response from him or his supervisor who apparently received all the mails the call centre sends him! Im at the stage where i want a credit for my subscription that i cannot use and my showmax that ive paid for and also cannot use i havent had this poor service from telkom in the past why now??</p>
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Replies (2)
Telkom's replyOfficial
11 Jul 2016, 10:31Hello jacques-smit
As per our email correspondence, the query has been escalated to the field technician and his managers for urgent attention.
Regards
Noleen
Telkom Social Media Team
Best regards,
Telkom's reply11 Jul 2016, 10:31
Official
Hello jacques-smit
As per our email correspondence, the query has been escalated to the field technician and his managers for urgent attention.
Regards
Noleen
Telkom Social Media Team
Best regards,
's updateReviewer Update
14 Oct 2016, 20:44Good day Noleen
I require your help again if possible we were credited for those weeks that the line was off but since then weve been expericing problems with our account we have a set contract for R570 per month from that time we were credited telkoms been charging us extra every month i just received an message again of my account wich is R774.97 last month R789.96 we keep on phoning and asking why and they dont know why yesterday a lady phoned me from east london saying that theyre adding amounts on for our protection and line protection but i cant make heads or tails out of this story i asked telkom when i subscribed this is what i want and i dont need anything else please can you help me i mean we all budget and having surprise extra deductions really messes up your budget and mood
I thank you in advance
Regards
Jacques Smit
's update14 Oct 2016, 20:44
Reviewer Update
Good day Noleen
I require your help again if possible we were credited for those weeks that the line was off but since then weve been expericing problems with our account we have a set contract for R570 per month from that time we were credited telkoms been charging us extra every month i just received an message again of my account wich is R774.97 last month R789.96 we keep on phoning and asking why and they dont know why yesterday a lady phoned me from east london saying that theyre adding amounts on for our protection and line protection but i cant make heads or tails out of this story i asked telkom when i subscribed this is what i want and i dont need anything else please can you help me i mean we all budget and having surprise extra deductions really messes up your budget and mood
I thank you in advance
Regards
Jacques Smit