Poor technical service repair

I am currently still waiting for a fault to be resolved which I have logged on 27 February. On 1 March I received an sms stating that the fault is in hand with a technician. On 12 March I visited the Telkom Shop during which time I was told that the fault has been escalated. On 29 March I visited the Telkom Shop again only to be informed that my fault has been logged as 'completed' on their system on 1 March, before the fault was supposedly escalated. How is this possible?! This required me to log a new fault in store which was escalated. After several failed attempts to contact the Telkom Shop telephonically, both via land line and mobile to the consultant that assisted me, I contacted Telkom support via their online chat facility on 1 April. The fault was escalated again I was told and I was assured that the fault was \currently\" in hand with a technician at that time. However, I only received an sms stating to this fact on 2 April.<br> <br> I am fed up with having to wait! An identical fault was logged on 3 February to which an sms stating that it is in hand with a technician was only received on 6 February. Following this, the fault was finally resolved on 11 February."