Poor technical service

I work remotely (at home) due to covid 19 and rely on the internet heavily. I have been without internet since last week Thursday (09/07/2020) and reported the fault on Saturday. I got a message on Monday saying that Telkom will attend to the fault shortly and referred me to the app regarding the fault. The app stated that there was an appointment for the 15th f July 08:00 until 16:00 and my husband took off from work since there is a n appointment. Nobody showed up and you guys did not even have the decency to contact me to explain why nobody showed up and to re-scheduled. I re-schedule for today but of course same old same old. I’m currently working at the office because I do not have access to internet and exposing myself to the virus by doing so. The last communication I have received from yourself was on Monday, I contacted one of your agents yesterday and was promised that it’s with the technical department and they will attend to it. You keep asking me during the chats when you guys can contact me during the day, but that question is useless since you do not phone me…So why even ask for my cell phone number? If this is the poor service and lack of communication that I’m receiving from you then you might as well cancel my contract like today still. Oh and this fault has been escalated (escalation 50024) every second day but i'm still without wifi and no one can tell me when this will be fuxed. I wonder what happen to faults that are not being escalated?