LL
Laird L

1 reviews | Active since Aug 2015

19 Aug 2015, 12:37

POOR TECHNICAL SERVICE

On 20/07/2015 we logged a call for our telephone lines not working properly - Poor call quality, feedback, static, unable to pick up calls - After phoning to follow up several times a technician eventually came out, just to tell us, that the fault doesn't lay with his department, we need to log yet another call with Telkom (11/08/2015).<br> I phoned in to follow up again today, as nothing has been sorted out, just to be told that the fault has been resolved and closed! We are running a business and we are losing a lot of business due to our phone lines being faulty!! I have had to log yet another fault in an attempt to get this sorted.<br> <br> It has been a month now and no joy - We are pulling our hair out!

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Replies (1)
Telkom
Telkom's reply21 Aug 2015, 08:41
Official
Hello Laird,

Thank you for making contact with us.

Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Launa
Telkom Social Media Team

Best regards,