Poor standard of service

I had been off from work for 2 months due to surgery and unable to pay my bill, during last month you debited my account for the 2 months including august month, which means you had taken off a month in advance. My account was still suspended and after 5 attempts from calling your call centre to running back and fourth to your stores the account was activated a week later. <br> I then enquired about migrating to your 50gb smart home package on offer for R699 and I was told it is different to the package I was on and was unable to migrate to it.<br> I then rep**** to an email I received about this and still have not received a reply back one week later.<br> On sunday I went to go and add another line and only to find out yesterday that I am unable to do so because my account is in arrears. How the hell is it in arrears if you took off a month in advance.<br> I either want to be migrated to the 50 gb package or have the line added as I appleid for, for the pathetic service I have received from yourselves. I prefer to be contacted via email.