POOr SRVICE ONCE AGAIN

I called Telkom on the 4th Aug15, to move my existing Telkom land-line from the 1st Sept 15. I initially held on for 20 mins before, I was cut-off. I called back later that afternoon and held on for about 30 mins before I was assisted. I was helped by a lady by the name of Kabelo, who seemed quite helpful. She did say that I would receive 2 smses thereafter, 1 with a reference. I told her that the telephone plug points in the apartment that the phone was being moved to, were faulty. She said that she will put me through to technical. I again held on and finally spoke to another lady in technical, who was completely confused. Both ladies took down my contact no. and the lady from technical said that someone will call me to resolve the issue. It is 3 days later and I still haven't received a reference or been contacted by anyone. This is however the poor service that is always expected from Telkom.