Poor speed, Poor service

Good Day

About 2 Months ago I logged a line issue through my ISP(axxess) to telkom. First a gent with the name Johan from telkom contacted me and numerious times said its my router fault or my ISP without coming to site or test anything at site. Then I have escalated the matter to his manager who's name is Trevor. Trevor phone 2 days later to confirm that my line was on the wrong profile and they closed the ticket. After that issue my speed was dropped by 50%, twice a issue was logged again with telkom where Trevor send out Jacques to my residence and came across a line issue and tried to fix it. The claimed it was fixed, a day later the same speed was again dropped by 50%, again a ticket was logged at telkom and till now no technician came to site to resolve. I would like also to claim back all the losses I occured over the 2 months and for the further days it takes to reslove(this include my adsl payments as well.) please get this issue sorted after 2 months please.

Thanks