Poor Speed

Hi guys.

I am using one of your LTE/LTEA product. I signed up last year December and up until recently I have been doing well and getting ok speeds. Since about 3 weeks ago there has been a dip in speed. If my settings are on auto I get full 4G signal but my download speed is only 3 - 5 MB and upload is the same. If I put it on 3G then I get 12MB with the same upload but it is not constant. It is 12 MB one minute and then 0.5 the next.

If I connect my router at my friends place who lives in another suburb I get extreme speeds of 40MB down and it is constant. Please see if there is not a port problem or anything related to my service.

Timothy Bornman Number in Question: **********