DS
Dexter S

1 reviews | Active since Oct 2015

16 Oct 2015, 20:08

Poor signal and latency issues when online on LTE

I have been calling telkom mobile for the past 3 weeks no one can help in resolving my latency and download speed problems more especially i need to understand why I'm getting such bad speeds when i have good telkom coverage in my area. When I entered into this contract i was reassured that online gaming and downloads would be stable and fast except for slight slow speeds during peek times. I pay monthly for data i can't use. <br> Just to narrow it down: <br> 1. Latency problem my ping is high both locally and internetional there is no dynamic dns on online games unlike on ADSL no support for online gamers. <br> 2. Download and upload speeds are poor and i have received settings and support but nothing despite good coverage i still battle. it's just not worth it anymore my mobile 3G router is faster than my Huawei B593 router just not acceptable that i have to pay R699 monthly for data i can't use and get no support or resolutions. <br> <br> Ping: 50, online game seasons 409<br> Download: 4mbs<br> Upload: 0.56mbs<br> Device: Huawei B593 LTE router <br> Package: smart home 50gb<br> Area: Annlin Pretoria 0182<br>

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Replies (1)
Telkom
Telkom's reply16 Oct 2015, 20:25
Official
Hello Bravosbu77,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM157639.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media