Poor Show Telkom
What a nightmare dealing with Telkom is. I have been a long-standing customer of Telkom for over 20 years, both utilizing their landline and ADSL Broadband Internet services. Well I cancelled recently as Telkom simply don’t deliver what you’re paying them for. My 10mbps ADSL line never ran above 5mbps, Telkom simply respond that they deliver their ‘best effort’! Well your best isn’t good enough for me Telkom, not when you only deliver half the speed I am paying for! So I cancelled my service and today the Final Tax Invoice arrived. Guess what, Telkom have charged me a ‘notification fee’ on all the services I have cancelled, about R1200.00 in total. Firstly, what is this fee for? Secondly, I notified Telkom, so why the fee? Thirdly, there is no contracts therefore no cancellation fees apply! Poor show Telkom, I am so glad that I made the decision to move on!
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Telkom's replyOfficial
11 May 2018, 10:21Hi David
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.
Interaction ***
Regards
Bradley
Telkom Social Media Team
Best regards,
Telkom's reply11 May 2018, 10:21
Official
Hi David
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.
Interaction ***
Regards
Bradley
Telkom Social Media Team
Best regards,