Poor show

I don't know why Telkom even have branches when their employees are so useless. I have been trying for 3 months to cancel a landline and you just get no response from the email address you are supposed to use. I then go into the branch at Hillcrest Corner and 4 staff members are chatting and not really interested in helping clients. Eventually one goes onto the system to "check" only to tell me that he can't help as he doesn't have the profile to do cancellations and I must phone 1023. While serving me he is having a conversation with his colleagues in Zulu and continues ignoring me for at least 10 minutes while he is supposedly checking the system. They are disinterested and show no professionalism or care whatsoever. What a pity we are forced to use this useless organization for ADSL!