Poor Sevice

I have Telkom Internet and moved from the 10th floor to the 9th floor. I am a single 49 year old woman in a wheelchair and mentioned to Telkom that I need my Internet urgently moved form the 10th to the 9th floor, as I am having an operation and will be recovering for 2 weeks. No one ever came to change my Internet and it is already 1 month later. After several phone calls, e-mails and even go twice to the Telkom shop no one ever cared enough to just move my Internet 1 floor down. I have no whatsapp or e-mail or what so ever and am living alone. Sometimes I have an emergency and need people because of the fact that I am in a wheel chair but no one from Telkom cared enough to move the Internet. I was recovering on my own in bed from the operation without any Internet and therefor hardly contact to the outside world or been able to contact someone if I needed help. Telkom takes my money, the Debitorder goes off, but no service is provided at all. I am busy with a Lawyer to help me sort out this case as I am desperate for help now . How difficult can it be to move the Internet one floor down? We even tried to move the router on our own (with the help of a friend) but Telkom said they need to do it. But no one from Telkom cares to do it. Therefor I have decided to take it further, as this is ridiculous. I came from Namibia in January to live in Strand and really thought Telkom is a good choice to cover my Internet but I was very much mistaken. If I would have known what I know now I would never used Telkom at all.