SB
Sean B
1 reviews | Active since Mar 2018
20 Mar 2018, 09:33
Poor servise
I ordered a ADSL line with Wi-Fi/Lit box and extender on the 3 Jan . On the 24th only the Wi-Fi was installed. After several long calls at my own cost , I was informed that the order was loaded incorrectly from Telkom's side and was now rectified . Still no delivery . Again long calls , only to find out that the order for the lit box and the extender was cancelled , after several call and queries still no action or escalation even though I have logged complaints and mailed several personnel in the company.
Helpful (0)
Replies (2)0
Replies (2)
Telkom's replyOfficial
13 Apr 2018, 12:57Hi Sboyce,
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction REF:
Regards
Garreth
Telkom Social Media Team
Best regards,
Telkom's reply13 Apr 2018, 12:57
Official
Hi Sboyce,
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction REF:
Regards
Garreth
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
13 Apr 2018, 13:00So sorry, the interaction ref is AI***.
Regards
Garreth
Telkom Social Media Team
Best regards,
Telkom's reply13 Apr 2018, 13:00
Official
So sorry, the interaction ref is AI***.
Regards
Garreth
Telkom Social Media Team
Best regards,