Poor Service(Whats new)

I logged a fault on the 09/02/2018. To date I have never been contacted at all. Every day I call the call center I get the same feedback. They will log something on the system but nothing ever happens. Initially got a fault number 270CRZ090218. Got escalated 7 times ref number ********** . Then called customer care line got another ref 340166. End of all of this and going on 3 weeks later still phone not working. Then in order for me not to pay for this month I still have to call them and give all these ref numbers so they don't bill me. Madness!!!