Poor Services & Inaction

I currently have a telephone line as well as ADSL services provided to myself by Telkom. Since the implementation of said services I have experienced numerous issues. That being, either; intermittent services, where i have no service at all, or experience extrememly poor service with regard to connection strength/signal, as well as clarity of actual telephone calls. The most recent of said occurrences began on the 20th of December 2017, whence a fault was logged. There was absolutely no constructive feedback from the Telkom team except for sporadic text messages from Telkom stating ; "Telkom SA: Dear customer, We are still aware of your fault. We understand your frustration and endeavor to have your fault repaired. Please refer to the Telkom app for further information regarding your fault. " The last of these messages was received on the 16th of January 2018, a whole 27 days later. Four days after the aforementioned text message, on the 20th of January 2018, there was still no progress with regard to my issues. I then contacted telkom once more though their call centre, where a my fault was "ESCALATED". We are now into the first week of February 2018, and it has now been almost two months in which my family and I have had to deal with poor, and at most times, no service.

I have been constantly contacting the Telkom helpline to no avail. My request for a technician to appraise the fault at hand has fallen on dead ears and I am constantly told by employes of the helpline that they are not involved in the assignation of technicians, and that the said task is the duty of some higher power in the Telkom bureaucratic hierarchy.

Such performance (if it can even be called such, as the word denotes action), is abhorrent and unbecoming of an organization of their supposed strenght. I, and many others who experience a myriad of service related faults at the mercy of Telkom are deeply dissatisfied at the lack of resolution.