Poor Services from Telkom. Never again. & I made an Account just for this review. Unfortunately.

My dad had a single contract for me under his name and I used to send him the money every month for it. Long story short.

Went into the branch with him to change the Account info onto my Name to start paying for it myself. Meanwhile they only changed the debit order info onto my name. I did not know that. Fine,

I was asked to pay the contract amount fee in store, therefore went into Pic n Pay to pay it. That was successful.

The next month, on the 30th of August, Telkom debits me which was successful.

15th September, I receive an SMS stating that my "services has been suspended due to non payment." Ever since I Haven't been able to use my number which I have had for over 5 years, no calls no internet signal at all. Keep in mind, The debit order date I set is for the last day of the month. Went Back into the Telkom branch to resolve the issue, unfortunately I got told that Customer service will give me a call and that a 3rd Party company handles the debits for them, waited almost an hour for the call. Only to be told by my father that they sent him an SMS stating that he must "feel free to call them." He makes 100+ calls a day in the industry he is in, keep that in mind. At this point I was like wow, that's crazy. Not a single courtesy call. I left it.

Almost 2 weeks later(10 Days later) 25th of September, I opened my bank account seeing to my surprise that they attempted to debit me 5 days before the due debit date which is the 30th of every month. I am typing this Review on the 26th of September.

(I am 25, I have no debt, 631 credit score, accounts are always up to date, never been handed over to debt collectors, nothing of that sort and I have Been working from the age of 15). All this for a Sim deal...Before all this, I in fact wanted to get another contract with them, a Laptop contract for work purposes but not anymore. At a point where I unfortunately want nothing to do with Telkom and Looking forward to this last debit going off. And cancelling this contract. Extremely disheartened because logic tells me, a lot of people can get caught in situations like this, have an excellent credit history with accounts but randomly get handed scenarios like this and thereafter labelled as an *********** payer thus slandering their financial reputation in the future.

Also I don't have time for this as I work, I have never written a review on here either because I never felt like I needed to do that or be that person. But this was extremely disappointing.