POOR SERVICES

To whom this may concern.

I have placed an order online on the 14/08/2023 for home fibre. I have received all the relevant text messages for my order, etc. An engineer came to my home on Wednesday morning (16/08/2023), he had my ID number but another name??? He then informed me that he will need to take my order back to the processing department and ask them to amend my order (my details). I have asked him for an estimated turn around time but he could not tell me as he said that they will be in touch with me. still waiting.....

i then contact them (NOT MY JOB TO DO SO) on Saturday (19/08/2023), spoke to a lady named Nompumelelo and she gave me a reference number. She informed me that my application had been amended and that it is ready for installation. She then said that the earliest date is the 21/08/2023. I was happy that it was finally getting resolved - because i work from home and require internet to do so - i am currently being unpaid since the 15/08/2023 as it is my responsibility to have internet so that i can work.

Waited that morning.... not surprised! no one showed up!

I then called them AGAIN on the 22/08/2023 and spoke to Gugu who then informed me that my application has been cancelled and NOT amended???? She said i had to place a new order. OK FINE!!!! placed the new order. Then i ask her for the earliest date for installation - she says 'this can only be confirmed once the application has been processed' Still waiting.......

Telkom being such a huge establishment to have such poor services? appalling

Me loosing money because of your incompetency???? unacceptable

My order is still SOMEWHERE in your offices and i am waiting for my fiber to be installed!