Poor services at Telkom

Hello Peter,

In 2019 March I bought a router at telkom, they didn't say anything about network coverage. I took router to rural place it didn't have coverage the I decided to take it with me to work in the city around July 2019, router is working fine.

Then I called telkom customer service they said they will come back to back they still debit every month yet the router does not have coverage, after 29 days I called again for update query was not attended (August, September, October, November). I went to the branch they asked me to bring router n Sim card for cancelation, I did as per request.

Debit are still running yet I don't have they router or simcard. I've started to reverse debit each and every month, today I received sms saying am owing R1239. 40. Please advise what is that that am paying for because I gave them back their router?