POOR SERVICES AND NO MEANS TO COMPLAIN

A few years ago I took out a Telkom Simple Internet package with TELKOM for R399 which include, <br> line hiring, 2mb data line and 5gb data.<br> During June 2015 I was contacted by a Call Centre Agent from TELKOM who advised me<br> that I can upgrade to a 4mb line and 10gb of data including line hiring for R499 which I accepted.<br> At the end of July I received a bill of R931.42. I went and queried my bill at Cape Gate Brackenfell branch.<br> They informed me that on 2015-06-15 I was upgraded to the R499 package but on 2015-06-29 it was replaced<br> with a package that included uncapped data for which I never agreed to. They informed me that they will rectify<br> it but never mentioned reimbursing me. I agreed to pay the R931.42 to have a clean record.<br> At the end of August 2015 I received a bill of R803.85. I went back to Cape Gate Brackenfell branch to query my bill.I was then informed that instead of rectifying my contract to the original agreement of 4mb line and 10gb data I was placed on a contract of 4mb line and 20gb data and Home uncap advance. They then promised to rectify the problem. Again I paid the full amount to keep my record clean. At the end of September i received a bill for R1996.