poor services

I called Telkom mobile Billing about my I phone 8 insurance during Lock down I have been calling them no answer wanted to make payment arrangement and pay cash due to my income if they bill my account they wont get money I did all my payment via EFT at the bank because when I use my insurance ref number it did not go tru

Worse part finrite lapse my insurance while I was paying my insurance bill via EFT at the bank can you please update my insurance I have att the billing invoice from Telkom above and proof of payment from the bank above