Poor Services

I am dissatisfied with Telkom services. I lodged an application for an immidiate cancelation for my fiber internet service on 21/08/2020 due to poor services. I am forced to buy data everytime and i am sick and tired of Telkom incompetence. Since that date my cancelation has not been given effect to. The personels on the call support both in Sales and Billing departments do not seem to have an answer to my problem. They are misguiding and each tells me to do something like sending them an email which they do not respond to. Someone tells me to cancel it online which I do and it is not given effect to. I have been calling and calling and honestly their services have affected my work. One of the call support guys told me that my cancelation issue would be resolved in 24hours and that he had escalated it to the cancelation date but until now nothing has happened. I want to migrate to another service provider who values customers and provides value for my money but Telkom is refusing to release my Fibre line and I cannot migrate to another service provider when Telkom is holding my Fibre line. The call support guys have no respect and the instore telkom workers are worse. One in particular at Northgate Mall told me that there was nothing she could do to help me and that I was wasting her time by coming with my issue on her desk. She further said that I could do it at home myself which I had tried and failed so yes I'm not happy with Telkom. I advice you to go on Telkom Community and see how many complaints are there and how dissatisfied they are with Telkom. The painful part is that they refuse to release the line, to complete the cancelation and forces their customers to pay for services that they are not providing. They are cruel.

Thank HelloPeter for giving me a platform to voice my concerns