Poor services

Hi, why are you not attending to my complaint, I've got this phone for 3 months, it started giving me problems after the first month and now you want to fix it and give it back to me, I'm not going to pay for 24 months for a second hand phone, cancel this contract with no penalty to me Good day,

Thank you for your reply,

They can collect the device but as I've said before I'm not going to carry on with this contract, please escalate this matter to your legal department or the C. E. O of Telkom,

Please see what the Consumer Protection Act says,

Consumers have the right to return unsafe or defective goods and request a full refund for such goods, provided this is done within a reasonable period. If the goods bought from a supplier are defective (not suitable for its usual purpose or for the purpose it was bought, of poor quality and bad working order, or not useable or durable), a consumer has 6 months from the date of delivery to return the goods to the supplier, at the supplier’s risk and expense. At the consumer’s choice, the supplier must fix, replace or refund the goods bought by the consumer.

My numbers is ***

Thank you,

Rosemary Hide quoted text

On Mon, Mar 22, 2021, 14:03 Nomazulu Mpofu (N) <***> wrote: Good day

Your device has been booked for repairs - Booked Waybill #TRJPVT002151

Can you please provide me with your alternative number

From: rosemary jacobs [mailto:***] Sent: 22 March 2021 11:15 AM To: Nomazulu Mpofu (N) <***> Subject: Re: Mobile Customer Service Response to your Request Reference :_***

Good day,

Apologise for thr delay,

The phone is a Samsung A31, IMEI Number is ***,

Please let me know if the courier will come and collect the device, because this device gets very warm, freezes, switches off at anytime, this morning someone tried to get hold of me urgently and the phone was off, I didn't even noticed that it was off, the battery was not flat and I didn't switch it off, it just switched off by itself,

Will wait to hear from you soon,

Rosemary

On Thu, Mar 18, 2021, 07:31 Nomazulu Mpofu (N) <***<mailto:***>> wrote: Good Morning

What is the make and model of your device as well as the IMEI number ?

Warm Regards Nomazulu Mpofu

Dear Rosemary Jacobs, your Galaxy A31 Black 128 GB Samsung has been allocated to a Repair centre for repairs - *** We will contact you with any updates. Telkom Mobile. Please do not reply to this