Poor services

Good day,

I didn't want this to have to be my last resort but I'm so exhausted.

I took up a Telkom mobile router and data deal last year in September of an amount of R139 per month for 24 months for 5 gigabytes of data during the day and 5 gigabytes of data during the night. All was well until the first instalment went of, which was an amount of R158, I figured it was a once off fee and wouldn't happen again and that's why I didn't bother disputing it. The same amounts have been deducted for the past year now, some amounts even getting to R160. To my understanding, when the data is finished, you are no longer allowed internet access, which is iiwhatndeed what happens when the data bundle is depleted. I have not been disputing the R158 and R160 amounts because I figured there must've been something I didn't quite understand when I sigsned up for the contract.

But I was shocked to see that last month an amount of R360,73 was debited from my account without aby explanation! Naturally, I disputed the transaction thinking I would receive a call to make some sort of arrangement and get clarity on what was happening. I never received the call, instead what I got was a threat to say that if I didn't pay R700 and God knows how much else, my services would be suspended!

I've been trying to call the contact centre but as usual I just get moved from pillar to post. I really love this network, but I'm so tempted to cancel my services with you!

Please fix my account!!! I made an EFT payment of R200, today and I trust that is sufficient! Please get back to me and help me understand why I'm being treated this way.

If nothing changes, I'm cancelling all three of my Telkom services.