poor services

To all involved parties. I took an upgrade with telkom through sell direct and the lady who did the upgrade for me put the wrong address on the day that I was suppose to receive my phone that being yesterday the 15-02-2018. The driver called me to say that he was in the eastrand and that was not where I stay I checked the courier tracking and the registered address was indeed false I told the delivery guy and he said he passed this message on I told him that I was moving and I need the delivery to be made on the 16-02-2018 latest. He asked for my address and agreed on this the following morning at around 07:45 I called the courier company because when I received the link to track my parcel it still had the same address. The lady I spoke to I think her name is Shantel I explained to her what happened with the delivery guy she then said she would get someone to call me to change my address and I explained that I am moving so this is urgent. Hours later I called them back because no one has called me and I speak to another guy who was unable to help me he told me that there is no way at the time that I could receive the parcel and that the only way is to do a same day delivery which will have extra costs he says he will call sell direct as they are responsible for the false address so they need to cover the cost and he will call me back. Not to long after speaking to him I get a call from sell direct I explain to the lady what happened and she tellS me the address registered by the sales consultant was just written Vlakfontein ext1 with no area named now I would like you to goolge search how many Vlakfonteins there are in Gauteng. This is not the first time I receive something from telkom my address has always been the same so I'm puzzled by this I explain to the lady. I explain to her I'm moving and that selldirect needs to take responsibility for this I will not allow it to inconvenience me and don't have time beyond this weekend she says just like everyone Ive spoken to up to this point she will call me back. Up to now everyone I have spoken to besides the delivery guy I spoke to first no one has taken down my actual address. An hour later and I get a call from a completely new person from selldirect who knows nothing about my situation I now have to re explain myself she then say she doesn't know whats going on she was just told to call me back and tell me they can not deliver today 16-02-18. The previous lady completely disregarding everything I said to her and so too did this lady just like the previous she said she would call me back and did not do that and I must emphasize no one has till now taken down my correct address no one.I then tried calling their number cuts every time, I go online looking for a solution to my problem a number I could call to complain so that my issue may be addressed and nothing but a page that took me to a whole lot more of similar complaints about sell direct and yet there is no number or email that's responsive that we can call. I called telkom to ask them for information and all I got was a supervises email address that was also not responsive for an urgent matter like mine. Its very disturbing to me because telkom chose to work with selldirect even through endless complaints continues to work with them without solving any of these issues I want to reverse my upgrade as this is disgusting service delivery from both sell direct and tellkom and I will not be paying the extra charge to return the device as it not even in my possession and this is not my fault that sell direct service is terrible.Responsibility has to be taken for this inconvenience to me by all three parties involved namely courier it, telkom and head of the problem sell direct.