POOR SERVICE/NO FEEDBACK

I called end of July as my LTE router had stopped working and wasn't connecting. They couldn't help me over the phone after I followed the steps and reset everything. I was told I would be contacted in the next 72 hours for assistance and no one called back.

I called close to two weeks after that trying to find out what was going on, only to be told the lady that assisted me had not assigned the case to anyone so it will have to be deleted and a new case made. I was then told again to wait 72 hours....This was last week Thursday and I have received no feedback whatsoever. I currently run a business and can simply not RUN AFTER people who are meant to help me and actually get back to me and resolve my issue...I have both numbers for each case and am still no closer to resolving the issue than before I first called Telkom...This is unacceptable.