Poor service....NO CARE AT ALL

In Sept when I tried applying for cellphone contract with Telkom was told theres a contract under my name in arrears, told them I dont have any cellphone contract with any network, was transferred to their billing department spoke to a guy who gave me and email adrs to send Affirdavit and Copy of certified id copy *** I did on the 25 Sept amd following trying to do follow up if they received docs spoke to a different guy who also gave me a different email adrs *** to send docs and I did again the 2nd guy kept me online until he received the mail and he did, told me he logged a query for me and a senior manager would call me but till this day never received any feedback tried to do follow up but nothing happened, all this was in SEPTEMBER 2019 till this day I have never received even a call from someone to tell they have been assigned to assist me and its really frustrating...Can someone please dona follow up on this and assist me