Poor service yet again

Last year in September I braved the long queue in Menlyn Park's new Telkom store to upgrade my internet contract. I had an existing 10G + 10G night surfer contract for which I filled in a cancellation form and signed. I then filled in an application form for a new modem and 20G +20G night surfer contract.<br> In January this year, I realised an amount for the 10G contract went off my bank account. So I went back into my archived statements and realised that the amount had in fact been deducted every month since I cancelled?! <br> And so I began my quest to find out why the contract was never cancelled.<br> On 20/02, I called the Telkom care line and spoke with a supervisor, whose name I have but will refrain from putting it on here. Promises were made to look into my concern but a week later I had still not heard from this person. As a proactive move, I went into the Menlyn Park store to try to get some help. No help there!<br> So on 27/02, I called the Telkom care line again and spoke with another supervisor as the one I'd spoken to a week earlier was not on duty. Once again I was promised results which were not delivered. <br> To date I have had no one communicate with me from Telkom.<br> POOR SERVICE!!