Poor Service yet again
<p>I received a call from Telkom last week to advise that they are aware that there is a cable problem and that it is receiving attention. That was the last update I was provided and since then I have made numerous calls to the call centre only to be advised every time that they can't get hold of the technician or they will send through an email, this is no help to me as it appears that emails are not read and calls are not answered but if I don't pay my bill trust me I will be contacted immediately.</p> <p> </p> <p>I am sending the message through again out of desperation hoping that someone within Telkom cares about customer service and the importance of delivering on promises.</p> <p>No line No service</p> <p>My line has been down since last week. I have been advised that it is a cable problem but nobody can advise when the cable will be fixed. This has been an inconvenience to me but nobody at Telkom can give me any hope that it will ever be fixed or when it will be fixed. Team leaders have promised to provide feedback which never materialises. </p> <p> </p> <p>Secondly, fibre has been installed in my complex which is why I think my cabling was damaged in the first place. Telkom representatives knocked on my door offering fibre. They advised that they would call back the following day to provide further info, guess what, they never came back! I called Telkom to find out if I could have fibre installed and they advised that there is no fibre in my area. I told them that there is but they have no answer to my explanation. I asked the who install fibre in Durban to which that advised, Vuma Cell. I called t hem and they advised that they do not install fibre in Durban, only JHB and Cape Town. Telkom does not know who installs fibre in Durban, yet it was done as we witnessed it being done. Again, nobody at Telkom can help and the poor paying customer who is paying for a non-existent service is left out in the cold. Even trying to explore new services is pointless as Telkom does not know what is happening in their company or perhaps their call agents are kept in the dark, feel sorry for them as they are powerless to make a difference fo their customers.</p> <p> </p> <p>Perhaps I will be lucky enough to have this message read by someone competent and able to rectify my issue as I give up.</p> <p> </p>