Poor service with no solution

<p>On 22/08/2016 Mondo phoned me representing Telkom and selling me a Telkom LTE Router + Data bundle. This was convenient seeing that I was looking to get a new internet bundle. The agent from Mondo assured me that I will receive an email regarding our conversation and the Telkom product I have agreed to purchase, needless to say I have never received any confirmation via mail. I tried to make contact to find out if everything has been processed as it should have via phone and email, but have never received any response. I have spoken to Telkom directly about my concerns but with no luck they only gave me the phone number of Mondo, and when I call I never get any answer and wait forever on the line.</p> <p>Whilst I have never received any feedback from Mondo, I got an sms on 30/08/2016 from DSV couriers that my Telkom package is on its way. Then on 01/09/2016 received an sms from Mondo that my Telkom package has been successfully processed and that I will receive my package within 7 - 14 working days. I received my Telkom Package that same day (01/09/2016), expecting that billing information will follow soon after, NOT!!</p> <p>I installed my LTE Router but my Telkom sim card has not been activated yet. So now have an Internet bundle that I cannot use, and a service provider (Telkom) telling me that I need to speak to the call centre (Mondo )that sold me the product from which I never get any answer or feedback.</p> <p>The fact that a "professional" company such as Telkom refuses to help me solve the problem a company they appointed caused is a JOKE, and the fact that Mondo never gave me any feedback and still is impossible to reach, never answer my calls and only state that "all the operators are busy" and is impossible to get hold of is PATHETIC. </p> <p>Will TELKOM and MONDO help me and act as the professional companies they claim to be and solve this problem!!??</p>